Shafak fosters open communication and participatory decision-making by ensuring various feedback channels are available, accessible, and known to beneficiaries. These include Feedback & Complaint Boxes, face-to-face interactions with field staff, a dedicated Hotline (WhatsApp calls/messages), and Email. All feedback is systematically logged, analyzed, and addressed, with response times varying based on urgency and complexity.
Feedback Channels Available:
- Feedback & Complaint Boxes
- Face-to-face with field staff
- Hotline (WhatsApp calls/messages)
- Email
Community Consultation & Participation:
Consultation sessions are held with community members, including parents, teachers, and children, at key project stages (design, implementation, monitoring). This ensures activities are relevant and meet community needs.
Orientation meetings are conducted at the start of new activities or in new locations to inform communities about project goals, activities, timelines, and feedback mechanisms.
Feedback Received (Reporting Period):
25 Complaints & Feedback Items Received
Feedback Type Distribution
Feedback by Submitter Gender
Feedback by Submission Channel
All feedback items were tracked and responded to within agreed timeframes. Actions taken include activity adjustments, provision of information, or referral where appropriate. Serious complaints trigger specific investigation protocols.
Regular monitoring field visits are conducted by MEAL and program staff to observe activities, gather informal feedback, and verify data.
